The purchase of tickets will always be done through a registered user.

Your registration will permit you to access the private area of clients, identifying yourself with your user and password. From this area you can:

• Consult the status of your purchases.
• Modify your reservations as long as the payment for them has not yet been made.
• Pay for your reservations.
• Carry out the reprinting of the issue notes.

Groups obligatorily must carry own official guide for the visit any National Heritage Museum.

The reservation and advance sale of tickets can only be done with a maximum of 90 days and a minimum of 7 days.
You must make payment of the reservation 7 days before the visit, otherwise the reservation is automatically canceled.

The minimum number of persons for a group is 9.

Only 8 reservations per use and day can be made.

On the day of the visit you must accredit the reservation.

The assigned hour in the reservation of tickets is an estimate (except in Royal Palace of El Pardo, Monastery of Las Descalzas, Monastery of La Encarnación, Monastery of Las Huelgas, Monastery of Santa Clara and Monastery of Yuste, where time is strict), asking you for the utmost punctuality in arriving at the box offices. In the case that the assigned hour for entry is passed for causes not attributed to Patrimonio Nacional, another entry time will be assigned if possible. If the capacity is complete, the refund of the amount of the entry paid will not be possible.

Once the payment is made for the total amount of your reservation, you will be sent an issue note in PDF format as an attached file to the e-mail address that was provided.