Tickets for Groups, Travel Agencies and Tourist Guides

An Educational Group is considered: 2nd Cycle Pre-School, Primary, Secondary, Advanced Secondary, Professional Training, Universities, School-Workshops, Employment Workshops and Trade Schools.

The purchase of tickets will always be done through a registered user.

Your registration will also allow you to access the private area of clients, identifying yourself with your user name and password. From this area you can:

Consult the status of your purchases.
Modify your reservations as long as the payment for them has not yet been made.
Pay for your reservations.
Carry out the reprinting of the issue notes.

Payment of the reservation must be made 7 days before the visit, otherwise the reservation will be automatically cancelled.

Tickets may be purchased between 7 days and 24 hours before the visit, but in this case, no reservation can be made and the tickets must be paid for directly.

Free school groups hiring the services of official guides must pay for the group guide system. Official guides may use their own guides.

The minimum number of persons for a group is 9. A maximum of 15 people per group is allowed for The Gallery of Royal Collections.

Only 8 reservations per use and day can be made.

On the day of the visit you must accredit the reservation.

The assigned hour in the reservation of tickets is an estimate (except in Royal Palace of El Pardo, Monastery of Las Descalzas, Monastery of La Encarnación, Monastery of Las Huelgas, Monastery of Santa Clara and Monastery of Yuste, where time is strict), asking you for the utmost punctuality in arriving at the box offices. In the case that the assigned hour for entry is passed for causes not attributed to Patrimonio Nacional, another entry time will be assigned if possible. If the capacity is complete, the refund of the amount of the entry paid will not be possible.

Groups should show the presentation letter of their center at the box office, and bring teachers, school monitors or tutors, advisable, with knowledge about the museum.

To those that had made the payment for the total amount of the purchase an issue note in PDF format will be sent as an attached file to the provided e-mail address. Those that only made the reservation will receive in their e-mail the confirmation thereof.

The purchase of tickets will always be done through a registered user.

Your registration will permit you to access the private area of clients, identifying yourself with your user and password. From this area you can:

Consult the status of your purchases.
Modify your reservations as long as the payment for them has not yet been made.
Pay for your reservations.
Carry out the reprinting of the issue notes.

Groups obligatorily must carry own official guide for the visit to any Patrimonio Nacional Museum.

For visits starting July 1st, the payment of the reservation must be made 30 days before the visit. Failure to do so will result in automatic cancellation of the reservation. For visits before July 1st, the payment of the reservation must be made 7 days before the visit.

For visits after July 1, tickets can be purchased between 30 days and 24 hours before the visit. in this case, however, no reservations can be made and the tickets can be paid for directly. For visits before July 1, tickets can be purchased from 7 days before the visit.

The minimum number of persons for a group is 9. A maximum of 15 people per group is allowed for The Gallery of Royal Collections. Moreover, for visits after July 1st, only 5 additional tickets will be available at the box office of the Royal Palace in Madrid to complete the group.

Only 8 reservations per use and day can be made.

On the day of the visit you must accredit the reservation.

Once the payment is made for the total amount of your reservation, you will be sent an issue note in PDF format as an attached file to the e-mail address that was provided.

A Cultural Group is considered as: the Cultural Associations, Institutions, Foundations, Post-graduate Schools in Fine Arts.

Groups should show the presentation letter of their association at the box office.

The purchase of tickets is always done through a registered user.

Your registration will also allow accessing the private area of clients, identifying yourself with your user name and password. From this area you can:

Consult the status of your purchases.
Modify your reservations as long as the payment for them has not yet been made.
Pay for your reservations.
Carry out the reprinting of the issue notes.

Payment of the reservation must be made 7 days before the visit, otherwise the reservation will be automatically cancelled.

Tickets may be purchased between 7 days and 24 hours before the visit, but in this case, no reservation can be made and the tickets must be paid for directly.

The minimum number of persons for a group is 9. A maximum of 15 people per group is allowed for The Gallery of Royal Collections.

Only 8 reservations per use and day can be made.

On the day of the visit, you must accredit the reservation.

Groups can make your visit in the following ways:

Monastery of Las Huelgas in Burgos and Santa Clara in Tordesillas:
- Guided visit by hiring official guide
Palace of El Pardo and Monasteries of Descalzas and Encarnación:
- Guided visit with hiring of an official guide.
- Guided visit with Patrimonio Nacional guide.
Palacio Real de Madrid, Monasterio de El Escorial, Palacios Real de Aranjuez, Palacio Real de La Granja, Palacio Real de la Almudaina y Monasterios de Yuste:
- Free visit.
- Guided visit with the hiring of an official guide
- Guided visit with the complement of a Patrimonio Nacional guide
Gallery of Royal Collections
- Self-Guided Visit

The documentation that permitted the acquisition of the Reduced and/or Free Tickets shall be presented at the entrance to the museum. In case of not being able to do so, the corresponding difference must be paid in the Box Offices.

To those who made the payment for the total amount of their purchase an issue note will be sent in PDF format as an attached file to the provided e-mail address. Those that only made the reservation will receive the confirmation thereof in their e-mail.

Cultural groups taking the guided tour accompanied by a teacher certified by the cultural group or hiring the services of an official tour guide must pay for the guided group rate. Official guides may use their own.

The purchase of tickets will always be done through a registered user.

Your registration will also allow you to access the private area of clients, identifying yourself with your username and password. From this area you can:

Consult the status of your purchases.
Modify your reservations as long as the payment for them has not yet been made.
Pay for your reservations.
Carry out the reprinting of the issue notes.

Prior reservation is advised.

Only 8 reservations per use and day can be made. This limit value will be calculated automatically by the system and if it is exceeded, you must pay or eliminate any of your reservations to continue reserving new visiting hours.

On the day of the visit you must accredit the reservation.

Official guides, necessarily, must carry own official guide for the visit to any Patrimonio Nacional Museum.

The documentation that had permitted the acquisition of the Reduced and/or Free Tickets shall be presented at the entrance to the museum. In case of not being able to do so, the corresponding difference must be paid in the box offices.

The free ticket can only be acquired along with a paying ticket (in a family group, at least one of the members must pay for a ticket).

Once the payment is made for the total amount of the reservation, an issue note will be sent to you in PDF format as an attached file to the e-mail address that was provided.